Please feel free info@geniusgearkids.com if you have any issue. Please check the product and it’s complete accessories as soon as you receive the package if you need to file for a return! Also note that in case of return any part which, in our opinion, shows evidence of being used or installed contrary to manufacturer’s instructions, and/or subjected to improper handling, packaging or return shipping by the customer, will not be eligible for exchange, refund or warranty consideration. Remember, we can’t return products to suppliers or re-sell them to other customers if you damage them when installing. We have a strict QC process which ensure that product being shipped are in perfect condition.
If you need to file for refund before shipping, please abide by the following instructions:
Genius Gear Kids Store offers a “No questions asked“ money back guarantee. This means that you can cancel your order anytime pre-shipping. 100% refund will be made if you cancel the order within 24 hours before the order shipped out. If you need to cancel the order, please contact us with email info@geniusgearkids.com and indicate your order number. We will reply to you and refund you within 24 hours in business days.
We support Paypal and credit card payment. If you are paying through a Paypal account, your refund will be received within 1-2 hours of the working day. If you paid via credit card channel, your refund will be credited to your account within 24 hours of the working day.
If you need to file for a return, please abide by the following instructions:
In case a defective, damaged and missing parts in your parcel is discovered, please contact us within 14 days after receiving your item. Otherwise we will not be liable.
In case of replace or return, items can be returned back or replaced within 14 days of receiving your item. The shipping cost will pay by customer.
In case of return, there is 10% restocking fee will pay by customer.
We will pay the return shipping only if the items is defective within 14 days of receiving your item.
Please provide a detailed explanation of the defect, aided by images and/or a short video clip to ease the process.
For replacements, we need the defected product returned to our warehouse before we can ship out a fresh replacement. We will respond as soon as we receive the return and verify the malfunction.
An individual component or discrete products cannot be returned if the housing has been opened.
Please contact our customer service via email or chat for return address.
Items to be returned should be packaged as they were originally received, also make sure that any other accessories or instruction etc should also be included.
It takes generally 7-15 days depending on your bank to receive the money after you return an item, please contact us if you still not received the refund after 15 days of your claim.
If you have any further questions, please feel free to contact us.
Drop us a line and we’ll get back to you ASAP!
Returns address: Parcel Collect 10245 84818, Stanhope Village Shopping Centre, Shop 73/2 Sentry Drive, Stanhope Gardens NSW 2768 | Email: info@geniusgearkids.com | Mon to Sat: 8:00 am-8:00 pm
